The UPS Store in 9625 Mission Gorge Rd, Ste B2

Customer Reviews about The UPS Store:

• ★ ☆ ☆ ☆ ☆
  I had a terrible experience with this store on February 2nd, lost a package of mine that was supposed to be returned to UGG, but never made it to the destination. Now my package had a USPS label, and the store associate assured me that it would get to its destination but we cannot give you a receipt and check into our system. She advanced me to take a picture of the return label and that would suffice. I found very strange because I know UPS does collaborative work with USPS during the holiday season so why wouldn't it be able to go as smoothly when I'm trying to return something. After waiting a few days and taking the store associates advice I tried putting the tracking number into the USPS system but of course it was nowhere to be found. I then visited the US Post Office in Santee to see if I could locate the package that way, but of course no help there either. When I returned to the UPS store on Feb. 7th, I again asked if sales associate if anything could be done to help me out but of course they took no responsibility for taking my package. They just advised me to file a claim with the post office. I did find it very suspicious and strange that when I went back to the Santee UPS Store the sales associate remembered that it was an UGG package that I was returning, but did not remember anything else. After failing to get any thing accomplished with this store associate, I was able to get the phone number of the owner of the UPS Store, his name is Greg apparently. Well I've tried to get ahold of Greg for the past week and a half and here it is two weeks after package was sent out and I still have not been able to get any help or find any resolution. I usually have very nice things to say about UPS, but something suspicious is happening at this store and the Lakeside UPS store. I'll definitely be taking my business elsewhere in the future.
  By James Gibbons, September 08, 2017
• ★ ★ ★ ★ ★
  Never had any issues with this location or UPS in general. I order a lot of stuff online, and UPS has always delivered on-time. I usually go to this location for drop-off returns. It's always a quick in and out, just how it should be.
  By Timothy Boulanger, June 15, 2017
• ★ ☆ ☆ ☆ ☆
  Just got dropped off an empty package I noticed it right away and ran out to the truck but he drove off like I wasn't there. I know mistakes happen but a little "hey your package is missing here's the number you can call" and I feel bad that the company I ordered from has to replace my book and they are off scott-free. What a beautiful world we live in.
  By Shannon Louise, February 18, 2017

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About The UPS Store in Santee